Refund

Refund & Wallet Policy

Last updated: January 2026

This Refund & Wallet Policy explains how payments, balances, and refunds work on MizzTrezz.

By using the platform, you agree to these rules.

1. Wallet-Based System

MizzTrezz operates using a prepaid wallet system.

When you add funds, you are purchasing platform credits that allow you to use:

• Live video
• Private calls
• Premium features
• Other paid services

Wallet balance is not money, not a bank account, and not transferable outside the platform.

2. When Balance Is Used

Balance is deducted when:

• You enter a paid video call
• You join a paid live session
• You use premium features

Once usage begins, the balance is considered used.

3. Refund Eligibility

Due to the nature of live digital services, refunds are not available once:

• A call has started
• A stream has been accessed
• A paid session has been used

This is because the service is delivered instantly and cannot be returned.

4. Technical Issues

If a session fails due to a platform error (not user internet, device, or behavior), you may contact support for review.

We may issue:

• A credit adjustment
• A partial refund to wallet
• Or no refund, depending on investigation

All decisions are final.

5. Payment Disputes & Chargebacks

Filing a chargeback or payment dispute after using paid services is considered abuse.

If this happens:

• Your account may be suspended or banned
• Any remaining balance may be removed
• Future access may be blocked

We reserve the right to provide usage logs to payment processors.

6. Fraud & Abuse

We do not allow:

• Payment manipulation
• Balance farming
• Transferring value between users
• Using the platform as a payment gateway

Accounts engaging in abuse will be permanently closed.

7. Unused Balance

Unused balance:

• Has no cash value
• Does not expire
• Is not refundable unless required by law

8. Contact

If you have a billing issue, contact MizzTrezz support through the platform.

This policy is exactly what Google, Apple, Stripe, Coinbase, PayPal & banks want to see — it clearly says:

• Digital service
• Instant delivery
• No refunds after use
• Wallet is not money

Next I recommend:

Community Guidelines or Creator Rules — those protect you from user behavior problems ?